Shocking Service

<p>I currently work in the insurance industry so i am well aware of indistry standards considering i manage an entire department doing claims. I enquired about submitting a claim and to my horror the process was dreadful that i decided to simply leave it. I was transferred to 5 different people before someone could actually give me an answer. I have never submitted a claim since the incpetion of my policy ; i then enquired what my no claim bonus would be paid out... i was then informed that they have to find out from finance ? WOW? Its simply terrible service overall. As you guessed i want to find this out as i want to cancel this policy and actually go to an insurer who can give good service. Considering this was my first attemp to claim i realised that i would certainly suffer tremendously should i have a serious issue one day. I doubt anyone will come back to me about the date of my no claim bonus as the employees seem completely confused and uninformed as to what needs to occur. Its really terrible service overall and i will certainly ensure that i convey this message to my colleagues in the industry as to HOW NOT to operate ! </p>