Service Level is falling

I am not very happy with the service I am receiving lately my insurance (Hollard) have decided that my policy plan WILL fall away and that after 10+ years being with them the have added me on a new plan that benefit them more with double the excess and a higher premium I feel that my broker did not try hard enough to get these people to get to the level and service I had before and besides that i need to ask for everything get me quotes from other insurances, send a compared policy to the existing insurer to compromise. my insurace always come down with the car values dropping (as it should be) but for the past few years the premium only went up with very poor excuses. I am seriously not very happy the the services i am receiving now. I also asked for quotes from other insurances and then i asked to be moved and now i have to fill in a lot off forms again i did not had to do this before ever as my broker just moved me because it's after all still the same broker