Roberts and Refusal of PSG to pay my Insure House Hold Items

I submitted a claim for my house items for about R900 000 in August 2022 when my house burned down. I was asked to list all the damaged goods and the extent either by fire or water and go and get three quotation for each item. I did this and submitted quotations to PSG. They appointed a forensic private investigator who demanded that I must look at each item one by one take photos and determine the extent of the damages, I refused as this was their job and they eventually did that and claim that I am deficult. In their report to PSG they claim that I am difficult to cooperate and I am deceptive about the fire incident. I ask them to conduct poligraph test and they never rep****. After back and forth having gone to ombudsman PSG came back and say they will only pay about R200 000. I decline that asking reasons for this amount, they never rep**** other they said to me I must submit proof of purchased items for the fire in 2010. I told them no one told me to keep proof and I no longer had most of them. They then declined the claim on the basis of insufficient information. I told them the insurance is a quantum not listed items. During the claim process one of the salvaging agencies (Pieter Zeeman <***> ) sent me an email that they have been instructed by PSG to salvage all electrical items to be tested and write damage report. I ask my PSG broker Mr Corne Venter and send me confirmation email to release the items. Now PSG is denying having instructed the salvage company. Now my items are lost.