RW
Randall W

1 reviews | Active since Aug 2021

05 Aug 2021, 15:09

PSG worst of them all

After a claim was submitted on 28 June 2021 , I only received a AOL today for 17% of the loss that I suffered.

I supp**** all proof of ownership possible but all measures was taken to make me a croock. My personal laptop that I claimed me for referred by PSG claims handler...."looks like his work laptop" ....what **** is that, I would have had to notify my employer of this loss....as I sit here I am working on my work laptop. You requested photos and which I supp**** and I was asked how do we know its real gold. I rather think it was just to see what race I am because we cannot afford real gold and only buys **** **** for ourselves and to our wife. I really feel discriminated again and hoe thus claim was assessed. I claimed for one TV and on the AOL you added 2 televisions, just a indication again that this was not properly assessed. I don't want this **** settlement and will take this matter further claim

I am very disappointed in the level of service and how you treat your clients

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Replies (2)
PSG Insure
PSG Insure's reply06 Aug 2021, 10:35
Official
Hi Randall, we apologise for the poor experience you have received. Please note that we have escalated this matter internally and we will get back to you shortly. Regards, PSG Insure
PSG Insure
PSG Insure's reply10 Aug 2021, 14:40
Official
Hi Randall, kindly note that this matter has been referred to the ins co to re-consider. Unfortunately they uphold the decision.

We have also been informed that you were advised to refer this complaint to the Osti.

Apologies again for the poor experience.

Warm regards,
PSG Insure