AR
Aubrey R

1 reviews | Active since May 2019

03 May 2019, 11:02

PSG Poor Service, No replies, Keep Debiting Account

Good morning CCC.cancelpolicy, Also in copy, Ombudsman for Short-term insurance

Please advise who is attending to this matter, as to date it has not been rep**** to from 26/03/2019, Your company cannot keep debiting me for insurance that already is covered for and paid to another insurer, this is absolutely frustrating and *******. I was told that these policies were to be cancelled as per below mail attachments. POLICIES WERE CANCELLED ON THE 15TH MARCH 2019, and going into May this matter has not been resolved.

PLEASE NOTE THAT THE MONTH OF MAY DEBITS HAVE NOW ALSO BEEN TAKEN ( SHOULD BE REGARDED AS ******)

FNB :-) R1036.06 @ Eft. ***. 3May 00:00 • FNB :-) R1738.40 @ Eft.***. 3May 00:00 FNB :-) R1036.06 @ Eft. ***. 2Apr 00:00 • FNB :-) R1738.40 @ Eft.***. 2Apr 00:00 + R 869.20 for the half of March Total needs to be paid back/returned immediately R 6 418.12 +++++++Interest

0
Replies (1)
PSG Insure
PSG Insure's reply03 May 2019, 16:41
Official
 Dear Aubrey  Please accept our sincere apologies for the frustration you’ve experienced. These are not the service levels we pride ourselves on and we apologise for your poor experience. You have received a formal letter of apology from our Team Leader and we have arranged for an urgent refund to be processed. Please feel free to contact us again if you have any further questions on this matter.  Regards PSG Insure