PSG lack of customer service with Discovery! Disappointed

I am a PSG client insured with Discovery Insure. I’m going through what I can certify my worst claim experience ever. Timothy Tlhone, who is my constant; *** has been copied on ALL my communication with Discovery, I have called him and left messages and to date, have lots heard from him. Discovery and their appointed repair center have had delay after delay with my claim, non of which are of my fault or doing, and they refuse to extend the car hire adequately, adding a day here and a day there, at who knows’ discretion. In the meantime, it’s almost 2 months that I don’t have my car back and they refuse to extend the car hire appropriately. I’m exhausted of the back and forth I’m having to endure with Tovhowani from Discovery, who seems to be taking great pleasure in asserting his lack of help! Timothy has sat and said nothing, I’m wondering at which point, as my broker PSG intervenes and assists with doing the right thing with Discovery? I’m stressed and exhausted from this claim, it’s taken a toll on me and it’s NOT fair. Who at PSG can talk to the correct person at Discovey? It’s is a desperate call for service and an escalation.