PSG is extremely unprofessional!

I had lodge a claim via vehicle insurance and was told by the Welkom broker called Marcil to look for two questions in Pietermaritzburg and I did and emailed them to her. I was later instructed to take the car to Hugo’s panel beater, which never saw my car or gave a quotation, I then asked how can I take my car where it was never evaluated. Then Marcil told me that it was quoted using pictures I sent. I left my car there on the 27th of November 2023 and when I came back to pick my car was partially fixed! I complained to the panel manager that the left fender was not fixed as agreed upon with the insurance. I was then told that they fixed what was approved by PGS. I then called the lady I mentioned earlier and aired my dissatisfaction with the work and after a heated argument her manager Yolanda then called to say the matter would be fixed, but never did. They had said they will call me early January to return the car to be fixed completely but never did. I thought I’d let this go but it dies but sit right with me, as I had never skipped a payment through the duration of the insurance, yet PSF Welkom failed to honor their end of the bargain and couldn’t careless if I’m assisted or no!therefore, I believe it was be unfair to be sold dreams by PSG and failed to deliver when it’s time to .