MP
Michael P
1 reviews | Active since Jul 2018
21 Dec 2020, 09:33
PSG Insure is the worst
I submitted a claim on Wednesday, 9 December 2020 and up until today nothing has happened. I the mean time I'm suffering more damages as a result of this company's tardiness.
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Replies (4)
PSG Insure's replyOfficial
21 Dec 2020, 15:50Good day Michael P. We apologise for the poor experience that you have had and have raised your query internally. We will investigate on your behalf and revert to you with feedback within 2 business days. Regards, PSG Insure
PSG Insure's reply21 Dec 2020, 15:50
Official
Good day Michael P. We apologise for the poor experience that you have had and have raised your query internally. We will investigate on your behalf and revert to you with feedback within 2 business days. Regards, PSG Insure
PSG Insure's replyOfficial
22 Dec 2020, 08:48Dear Michael P. Our team has been in contact with the Insurer regarding your claim, and as communicated previously, and are actively working to close out the matter out as soon as possible. We will communicate with you as soon as we receive a response from your Insurer, who will ultimately make the decision regarding your claim. Kind regards
PSG Insure's reply22 Dec 2020, 08:48
Official
Dear Michael P. Our team has been in contact with the Insurer regarding your claim, and as communicated previously, and are actively working to close out the matter out as soon as possible. We will communicate with you as soon as we receive a response from your Insurer, who will ultimately make the decision regarding your claim. Kind regards
MP
Michael P's updateReviewer Update
22 Dec 2020, 10:05Firtsly, I submitted this claim on 9 December 2020. The claim was only referred to Santam a week later and its been two weeks since then. So how long must I wait for you to get a response from the insurer. Even with a global pandemic around your turn around times are pathetic. Stop sending me these robotic responses and fid out why its taking Santum two weeks to respond to simple claim.
MP
Michael P's update22 Dec 2020, 10:05
Reviewer Update
Firtsly, I submitted this claim on 9 December 2020. The claim was only referred to Santam a week later and its been two weeks since then. So how long must I wait for you to get a response from the insurer. Even with a global pandemic around your turn around times are pathetic. Stop sending me these robotic responses and fid out why its taking Santum two weeks to respond to simple claim.
PSG Insure's replyOfficial
22 Dec 2020, 16:37Dear MichaelP Our Claims Department sent the response on they received from your Insurer earlier today. We apologise for the delay you have experienced in reaching finality regarding this matter. Kind regards,
PSG Insure
PSG Insure
PSG Insure's reply22 Dec 2020, 16:37
Official
Dear MichaelP Our Claims Department sent the response on they received from your Insurer earlier today. We apologise for the delay you have experienced in reaching finality regarding this matter. Kind regards,
PSG Insure
PSG Insure