1 reviews | Active since Oct 2018
PSG INSURE IS A BUNCH OF SLY *****S
I am deeply disapointed with psg and sanlam , i am insured with psg , my house my boat , fishing gear , celphone , laptop , ext . So for the specified items like laptop cellphone bakie sound , drivers cam ext , i pay extra monthly to have it insured for replacement valeu , So when it breaks or get ****** i can replace it without lost from my side , dont be fooled by that , they take payment without shame but when u claim then comes all sorts of ****t , i got robed by psg , a R11000.00 rand policy for specified item only paid R4500 .00 ,,,, *** ,,, i cant even buy a laptop with that . *** . IS THIS EVEN LEGAL . Why did i pay an instalment and have the item specified if itvwhs only worth R4500 . Or do u take ur customers for fools . I wil make psg famous as a *****
We apologise for the poor experience that you have had and have raised your query internally.
We will respond to you in the next 2 working days with more information.
Regards,
PSG Insure
We apologise for the poor experience that you have had and have raised your query internally.
We will respond to you in the next 2 working days with more information.
Regards,
PSG Insure
PSG compliance division investigated this complaint and is satisfied that this claim was settled in line with the Santam insurance policy requirements.
The policy states that in the event of a valid claim the insurer does have the right to replace an item or settle the correct value in cash. In this instance they were able to replace the item at a lesser amount. Therefore they were not obliged to settle the client in cash for the full amount as it appears on the schedule. PSG also advised the client at the time of adding this specific item to ensure that the correct replacement value is supp**** to avoid any possible discrepancies during claim stage. In light of the aforementioned PSG is unfortunately not able to assist the client any further on this matter.
PSG compliance division investigated this complaint and is satisfied that this claim was settled in line with the Santam insurance policy requirements.
The policy states that in the event of a valid claim the insurer does have the right to replace an item or settle the correct value in cash. In this instance they were able to replace the item at a lesser amount. Therefore they were not obliged to settle the client in cash for the full amount as it appears on the schedule. PSG also advised the client at the time of adding this specific item to ensure that the correct replacement value is supp**** to avoid any possible discrepancies during claim stage. In light of the aforementioned PSG is unfortunately not able to assist the client any further on this matter.