KK
Kgatedi K
1 reviews | Active since Sept 2017
03 Feb 2022, 21:28
PSG Insure
Hello Peter. My car got damaged at a school while doing registrations for my son. The school offered to pay for damages because it was their staff member's fault. They school asked me to submitt an affidavit with 3 quotations so that their Insurance (PSG Insure) can process the payment.
The challenge came when PSG Insure decided to pay the cheapest quotation saying that my car is not under warranty anymore. They want me to replace what was damaged with non certified parts. I have challenged their decision but I haven't heard anything from PSG Insure until today.
Please assist
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Replies (2)
PSG Insure's replyOfficial
04 Feb 2022, 08:11Hi Kgatedi. We are sorry to hear about the poor experience you have received. Thank you for providing the reference number and your contact details. We have escalated your complaint and will be in contact shortly. Thank you. Regards, PSG Insure
PSG Insure's reply04 Feb 2022, 08:11
Official
Hi Kgatedi. We are sorry to hear about the poor experience you have received. Thank you for providing the reference number and your contact details. We have escalated your complaint and will be in contact shortly. Thank you. Regards, PSG Insure
PSG Insure's replyOfficial
04 Feb 2022, 16:27Hi Kgatedi
We have received feedback from our client care centre.
The Liability claim was registered with Santam as per claim number ***.
The payments were made. The proof of payments are yet to be received. Please contact us on ***or email us at *** if you have any further queries regarding your claim. We apologise for any inconvenience caused.
Regards, PSG Insure.
Regards, PSG Insure.
PSG Insure's reply04 Feb 2022, 16:27
Official
Hi Kgatedi
We have received feedback from our client care centre.
The Liability claim was registered with Santam as per claim number ***.
The payments were made. The proof of payments are yet to be received. Please contact us on ***or email us at *** if you have any further queries regarding your claim. We apologise for any inconvenience caused.
Regards, PSG Insure.
Regards, PSG Insure.