PSG Insure dont care!

For a while now I have been trying to contact PSG Insure regarding a home claim and subsequently a claim on my vehicle. The service has been absolutely shocking and **********. My so-called broker is happy to send off emails to my address but has never made contact regarding my policy. I spoke to a manager regarding changing brokers and a month later no response. On my vehicle claim, I was advised in writing by the assessor that the claim was authorised and the vendor have been instructed to order the parts and will be in contact to schedule the repairs. Three weeks later after hearing nothing and phoning the vendor, I was told that they had not given authorisation for the claim until yesterday. As some of the parts are on back order, it will take a while before the repairs can be done. Absolutely atrocious. And nobody at PSG cares and this is a customer that has held this cover with them for over 20 years.