CT
Coetzee T
1 reviews | Active since Feb 2019
14 Feb 2019, 09:49
PSG insure doing me in and delaying
My vehicle got ****** 2 months ago and I haven't been paid out. They are delaying the pay out with ridiculous offers well below the retail value of my vehicle. R83 000 instead of R106 000. My extras they want to pay R15 000 instead of R50 000 as per my policy. I thought insurance must leave you in the same position you were in. They even went as far as deducting 2 more premiums from my bank account when the delay is on there side. They do not return calls and they dont have any answers. This is not a competent company. They do not look after you at all but just after themselves.
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Replies (5)CT
Coetzee T's updateReviewer Update
14 Feb 2019, 09:54claim NCA51608
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Coetzee T's update14 Feb 2019, 09:54
Reviewer Update
claim NCA51608
PSG Insure's replyOfficial
14 Feb 2019, 10:13Dear Coetzee,
Thank you for informing us about the matter, we will follow up on the matter and get back to you. However, would you kindly provide us with the following information; Policy number, the person whom you were dealing with and the date when the claim was submitted.
Regards,
PSG Insure
Thank you for informing us about the matter, we will follow up on the matter and get back to you. However, would you kindly provide us with the following information; Policy number, the person whom you were dealing with and the date when the claim was submitted.
Regards,
PSG Insure
PSG Insure's reply14 Feb 2019, 10:13
Official
Dear Coetzee,
Thank you for informing us about the matter, we will follow up on the matter and get back to you. However, would you kindly provide us with the following information; Policy number, the person whom you were dealing with and the date when the claim was submitted.
Regards,
PSG Insure
Thank you for informing us about the matter, we will follow up on the matter and get back to you. However, would you kindly provide us with the following information; Policy number, the person whom you were dealing with and the date when the claim was submitted.
Regards,
PSG Insure
CT
Coetzee T's updateReviewer Update
14 Feb 2019, 10:25I would greatly appreciate it. Its your Durbanville branch. ********** 335. Milanie. Claim NCA51608 @ 267501 5 - NJ COETZEE. 24/11/2018 submitted. Lets turn this complaint into a positive review.
Nico - **********
CT
Coetzee T's update14 Feb 2019, 10:25
Reviewer Update
I would greatly appreciate it. Its your Durbanville branch. ********** 335. Milanie. Claim NCA51608 @ 267501 5 - NJ COETZEE. 24/11/2018 submitted. Lets turn this complaint into a positive review.
Nico - **********
PSG Insure's replyOfficial
14 Feb 2019, 10:39Dear Coetzee,
Thank you for your prompt response, will get back to you with feeback.
Regards,
PSG Insure
Thank you for your prompt response, will get back to you with feeback.
Regards,
PSG Insure
PSG Insure's reply14 Feb 2019, 10:39
Official
Dear Coetzee,
Thank you for your prompt response, will get back to you with feeback.
Regards,
PSG Insure
Thank you for your prompt response, will get back to you with feeback.
Regards,
PSG Insure
PSG Insure's replyOfficial
15 Feb 2019, 11:41Dear Coetzee, We are pleased to hear that your adviser has been in contact with you and has taken the matter up with your insurer. While your claim pay-out ultimately rests with your insurer, we will offer all the support we can to ease the frustration you’re experiencing. We will also ensure that you are refunded by the insurer for the excess premiums you paid. We will continue to follow up with your insurer and will communicate with you as soon as there are further developments.
Regards,
PSG Insure
Regards,
PSG Insure
PSG Insure's reply15 Feb 2019, 11:41
Official
Dear Coetzee, We are pleased to hear that your adviser has been in contact with you and has taken the matter up with your insurer. While your claim pay-out ultimately rests with your insurer, we will offer all the support we can to ease the frustration you’re experiencing. We will also ensure that you are refunded by the insurer for the excess premiums you paid. We will continue to follow up with your insurer and will communicate with you as soon as there are further developments.
Regards,
PSG Insure
Regards,
PSG Insure