1 reviews | Active since Jul 2013
PSG Insure - Disgusting Service
Hi PSG, I fell and broke my phone (Samsung S10), at the time of purchase the phone retailed for R15 000 - around 2 yrs ago. I went to an accredited Samsung store and told me that the phone was a write off (the parts were not even in production anymore).
I submitted the claim and damage form and was informed that either the amount of R12544 less xs of R750 = R11794 can be paid to me or replacement of the phone as I wanted to be in a "profitable position" and intend on "upgrading" Now my questions seeing that no one on the email trail wants to answer: Why do you want to replace a something that's part are not even in production anymore I paid the value of R15 000 every month, without one word from you, was readily accepted by yourselves. Furthermore, advised me to put in the retail value, when I initially joined PSG - so as not to be "out of pocket" You increased my monthly contributions whilst depreciating my assets - without notifying me
I have been a loyal customer - never claimed before and yet this is how you manage your client?
"On Expose Bad Services and Products" - various people have come forward that experienced the same behavior from yourselves as you are exposing me too. I have already submitted a complaint to the Short Term Ombudsman and with these people confirmation, it establishes your modus operandi
"On Expose Bad Services and Products" - various people have come forward that experienced the same behavior from yourselves as you are exposing me too. I have already submitted a complaint to the Short Term Ombudsman and with these people confirmation, it establishes your modus operandi
That might be the case, however you neglected to state the following:
The strict terms and conditions associated with this claim
The fact that PSG Insure stated that the funds would be released Friday morning, should I agree to the terms and conditions, which I did as a matter of urgency.
No funds to date, has been credited to my account - which means that PSG failed to meet their own terms
Hardly and stores stock the phone, which means that I have to order the phone online - a further delay up to five days.
This means that a professional person without a phone for two weeks is what level of service you provide - disgusting... just disgusting
That might be the case, however you neglected to state the following:
The strict terms and conditions associated with this claim
The fact that PSG Insure stated that the funds would be released Friday morning, should I agree to the terms and conditions, which I did as a matter of urgency.
No funds to date, has been credited to my account - which means that PSG failed to meet their own terms
Hardly and stores stock the phone, which means that I have to order the phone online - a further delay up to five days.
This means that a professional person without a phone for two weeks is what level of service you provide - disgusting... just disgusting