PSG insure complaint

Last year on the 12th of December 2021 i submitted a claim to PSG insure via a Broker named Thandi Sigaji in connection with my home roof and gutters which where damaged by a storm which had occurred earlier that week and the damage on the roof ended up damaging the ceiling inside my main bedroom.They sent some people to look at the damage of which they did not climb on top of the roof to look then earlier this year they sent an assessor who just looked inside my bedroom ceiling and the outer view of my house but not room which remains damaged.Then early this year the broker showed me a letter which declined my claim after that I was called to fill up a form for a payment of R2768.30 which was for the damaged ceiling and I did not sign that form as I was in disagreement with their decision and my broker gave up as she said she had done all that was in her power.My roof is still damaged it is as if my house is not insured yet they still deduct payments from my account every month up to now.When it rains heavily i have to vacate my bedroom and use another room.l am running out of places to complain ,I feel like they are taking advantage of me.