PSG Insure Claims Department - Terrible Service

Item: PSG Insure
Rating: 1
Author: Donovan D

Claims department

Worst customer service I have experienced

2 separate incidents a few days apart from the claims department at PSG Insure Despite me calling and making a nuisance of myself, I have not had response to claims that were logged over a week ago. One being a vehicle accident claim where vehicle rental has a limited duration. The consultant I was dealing with assured me he would call me back the next day, which did not happen. I still don't know the status of my claim

The other incident the consultant does not give me updates on my claim status, so I don't know whether it is approved or not, this was logged about two weeks ago

I would not recoment this insurace company to anyone and am considering moving my entire portfolio to another insurer

Helpful (0)

Replies (2)

PSG Insure's replyOfficial

04 Jul 2019, 08:18

Hi Donovan,

We apologise for the poor experiences that you have encountered. The issue has been raised with the claims department and is being looked into.

PSG Insure's reply04 Jul 2019, 08:18

Official

Hi Donovan,

We apologise for the poor experiences that you have encountered. The issue has been raised with the claims department and is being looked into.

PSG Insure's replyOfficial

04 Jul 2019, 16:42

Dear Donovan,

We apologise for the poor service you’ve received. We will look into this and address the matter with the consultants in question. We have received confirmation that both your claims have been attended to, and that our claims department has been in contact to communicate the outcomes to you. Please let your claims consultant know if you need any further information.

Regards

Alida

PSG Insure's reply04 Jul 2019, 16:42

Official

Dear Donovan,

Regards

Alida