PSG Insure and there bull**** experience this far.

I contacted PSG insure to find out if I could claim my PC that was damaged by lightning. I was told that yes I could claim the damage, only need to get a damage report, and received forms to fill out and send back with damage report. I did all that, and sent my claim with damage report and quotation on replacement of PC for amount R44 600. PSG rep**** with a wuote they've received from a supplier for same spec pc, amount of R36000 and asked if they could go ahead with replacing the pc, delivery ETA 7 days. I followed up to find out when they will be sending the new PC, and was told that quote expired and they now would like to settle for the amount of R36000 - R2000 for claim. I said its fine, I will be able to order and have new PC within 3 Days. They then came back and told me, they need to check if my double payment of previous month and current month went through, as my debid order bounced, I asked if I could make the payment manually, said they will debit the money on 15th of Feb, debit order never went off, only x2 on 1st of March. The claim was submitted on 23rd of Feb, they told me they need to verify double debit on the 10th of March. I asked if I could send them bank statements on the 14th to prove that the double deposit was made 1st if March as this is taking a long time to confirm a payment. They then rep****, and told me that the double payment was confirmed, but now the claim was sent to MOB department as my account is "green" because I have not been with them for longer than 6 month.? This is last I've had any feedback, amd EVERY TIME AFTER I ASK THEM *** IS GOING ON!. Think this is bull**** and would not recommend PSG Insure to anyone after this experience. Its now 15th of March already. Pathetic I would say.