PSG extremely rude, non-caring and unprofessional consultant (Tshidi Moutlana)

After joining my employer permanently, I was referred to my employer's consultants (PSG) to assist me with any questions I may have on choosing a medical aid plans. I was referred to Tshidi Moutlana from PSG for me to chat to her in order to get the necessary advise.

Tshidi Moutlana gave me a call after I sent her a mail with my questions and I have never been spoken to so rudely as a client and made to feel as though I had committed a crime for posing my questions at a PSG consultant to seeking assistance as a client, throughout our conversation I was not even given a chance to complete one sentence. Tshidi Moutlana was speaking in a very demeaning tone from the beginning of the conversation, was shouting during our conversation and was cutting my every sentence. No effort was given to understand my needs nor did she even attempt to answer any of the questions posed- which were meant to assist me in making my decision. Thereafter I went on to send a mail to the PSG Support team immediately after the distasteful encounter with Tshidi Moutlana informing them of my terrible experience and requesting assistance from another consultant that is more willing to assist and at this point I have not received any feedback or assistance.

This is extremely disappointing from PSG and today I have a very ill perception on PSG due to the customer experience I have received from Tshidi Moutlana and of the view that PSG consultants have no sense of customer service, do not value treating others with respect and no passion whatsoever was shown in providing useful advise and support to my financial needs as a client. I would strongly advise against using PSG as consultants if you wish to receive advise from friendly, caring and professional consultants.