PSG DEBITING UNAUTORISED ACCOUNT WITH NO REFUND.

Complaint against PSG Short term insurance, Justice Chuene, Mariette Kriel and the complaints department. Complaints department did nothing. I have asked the following questions in more that one email and am being ignored. I have been in communication since 1 March 2023 with absolutely nothing’s happening. They have admitted to the error, but so what it’s not their money. Today is the 29/03/2023. No 1. I changed my account number to a Nedbank account which was debited with R997.77 on the 1 March 2023. THIS IS CORRECT No 2. My premium was increased due to change of address, but received NO notification about increase. The increase has been backdated. No 3. My ABSA account was debit on 1 March 2023 without authorisation (account number changed)for an amount of R1847.58. This is a difference of R849.81. No 4. I want to know who authorised the debit against my ABSA account. I want that person’s name. No.5. I am still waiting for my account to be corrected as per email to me. Today is the 29/03/2023. No 6. The screen shots sent to me mean absolutely nothing to me. No 7. I am waiting for the correction on My ABSA account and the Nedbank account to be debited. They have ****** my money and refuse to give it back. No 8. What happened to having my premiums decreased due to the car’s depreciation? This has not happened. I have requested this last year already It's pretty clear that they do not care about their clients or their jobs. They are atrocious.