AB
Annelize B

1 reviews | Active since Jun 2021

21 Jun 2021, 09:21

PSG Appointed Assesor not doing his work

We made a claim for ,my wedding ring which I lost on 2 May 2021. The assesor who was appointed has to date hereof failed to do anything to finalise our claim.

0
Replies (4)
PSG Insure
PSG Insure's reply21 Jun 2021, 09:30
Official
Good morning Annelize

We apologise for the poor experience you have received. Please send us your policy number and Assessor name (if possible). We would like to investigate this further. 

Regards, PSG Insure
AB
Annelize B's update21 Jun 2021, 09:39
Reviewer Update
Assesor - Piet Du Preez ***
Claim Number: CL784821
Insured: G. P. Badenhorst (PSGTP***)

A different investigator was appointed after Mr Du Preez failed to asses the claim properly. PSG have been waiting for an AOL since 17 June 2021 from the Assesor appointed.
PSG Insure
PSG Insure's reply22 Jun 2021, 09:57
Official
Good morning Annelize

Kindly note that your case is being investigated internally. We will revert shortly.

We apologise again for the poor experience.

Regards, PSG Insure
PSG Insure
PSG Insure's reply23 Jun 2021, 07:38
Official
Good day Annelize

Thank you for your patience. We can confirm that the the Agreement of Loss contract has been signed.

Please note that payment has been requested.

Regards, PSG Insure