Poor Service regarding a claim that was lodged in 02 November 2020

Good Day

Policy No ***1*001, Claim No ***1*001*012

I need to refer this case to the ombudsman for short term insurance

On the 02 November 2020 we had quite a severe storm in the Queens burgh area which resulted in my roof getting damaged causing extensive leaking into the house damaging the ceiling and cupboards

I then lodged a claim to my short term insurer being Hollard Insurance of which PSG Insure are the administrators. After a much prolonged time and number of emails an assessor was finally sent to assess the damage. i still had to further pursue them to keep me updated with regards to this claim but to no avail. They then sent the assessor back to do a Value at Risk which the assessor did at the beginning of February 2021 and still there after I had to pursue them for communication regarding this claim ( save to mention that there were two other claims after this which have been settled ). During this period with the amount of rain we have being having i had no choice but to engage a private contractor to repair my roof only just to stop further damage to the ceilings and cupboards inside of the house. This was pointed out to the assessor when he came to do the Value at Risk at the beginning of February 2021 of which he took down notes and photographs. There has still been no communication with regards to this claim and today is the 08 March.

I have now requested to cancel my policy but i still need my ceiling and cupboards sorted and reimbursed the cost of repairing the roof which was in the region of R 4000 this was also mention to the assessor

Please look into this issue