Poor Service PSGTP***

My account was recently moved from IUM/BMW. I believe my policy number is PSGTP ********** 141. I have not received any policy document from PSG or BMW and as such I assume that is my policy number. I was double debited on the 1st of this month by both companies for my car insurance and all I have received is an sms stating that they are aware of this. I sent two emails to both companies yesterday which no response. I called BMW yesterday and their numbers are inactive. I called PSG and I was on hold for over 10 min without the call being answered. I called 4 times this morning and 3 consultants cut my call. Their names are Adele in claims, Evert and services. I can not remember the 3rd. Your service thus far has been extremely ridiculous. If I am ever in an emergency this is the service I will get? You clients need to be treated with respect and care as we pay a lot of money for this service and if you are not able to provide a service then let us rather cut ties and let me get a new car insurance company. Please process my refund ASAP. Poor service does not begin to describe what I have received. I have been informed by Nerine in Services that someone will get back to me within 30 min. I hope that is true.