CA
Celecia A
1 reviews | Active since Jul 2013
28 Dec 2022, 10:52
POOR SERVICE PSG
Poor service .No feedback after 3 complaints have been logged .Only received automated email replies. Complaint was logged on the 6 of December 2022. Cliam was logged on 8 November 2022 still haven't received any updates. ONLY TIME I GET A RESPONSE OR REPLY IS WHEN I FOLLOW UP THIS TOTALLY UNACCEPTABLE AS THEY DONT HAVE ANY PROBLEM COLLECTING MY MONTHY PREMIUM.
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Replies (4)0
Replies (4)
PSG Insure's replyOfficial
30 Dec 2022, 08:51Hi Celecia, please send us your policy number as we would like to launch an investigate on this matter. We apologise for the poor service you have received. Regards, PSG Insure
PSG Insure's reply30 Dec 2022, 08:51
Official
Hi Celecia, please send us your policy number as we would like to launch an investigate on this matter. We apologise for the poor service you have received. Regards, PSG Insure
CA
Celecia A's updateReviewer Update
30 Dec 2022, 09:52PSGPREM***6 FOR WHAT ITS WORTH ..SINCE REPORTED ON HELLO PETER MY CLAIM HAS BEEN DENIED THE SAME DAY . . THANK YOU SO MUCH PSG
CLAIMS & COMPLAINTS DEPARTMENT FOR YOUR POOR SERVICE
CLAIMS & COMPLAINTS DEPARTMENT FOR YOUR POOR SERVICE
CA
Celecia A's update30 Dec 2022, 09:52
Reviewer Update
PSGPREM***6 FOR WHAT ITS WORTH ..SINCE REPORTED ON HELLO PETER MY CLAIM HAS BEEN DENIED THE SAME DAY . . THANK YOU SO MUCH PSG
CLAIMS & COMPLAINTS DEPARTMENT FOR YOUR POOR SERVICE
CLAIMS & COMPLAINTS DEPARTMENT FOR YOUR POOR SERVICE
PSG Insure's replyOfficial
30 Dec 2022, 12:17We apologise again for the experience you have received. At PSG our clients are important to us, we have escalated this matter and have launched an internal investigation. Please expect a call from our client service department. Regards, PSG Insure.
PSG Insure's reply30 Dec 2022, 12:17
Official
We apologise again for the experience you have received. At PSG our clients are important to us, we have escalated this matter and have launched an internal investigation. Please expect a call from our client service department. Regards, PSG Insure.
PSG Insure's replyOfficial
04 Jan 2023, 14:15Good day Celecia. Our claims department has confirmed that they have contacted you and will assist with drafting a damage report. We apologise for any inconvenience caused while investigating this matter. Regards, PSG Insure
PSG Insure's reply04 Jan 2023, 14:15
Official
Good day Celecia. Our claims department has confirmed that they have contacted you and will assist with drafting a damage report. We apologise for any inconvenience caused while investigating this matter. Regards, PSG Insure