Poor Service from PSG

I phoned the insurance on this number *** and the lady called Tshidi was the one who answered the phone, I asked to be transferred to claims department and she asked who is my broker. I explained that I'm not insured with PSG but want to claim as third party therefore the only thing I was provided with is the claim number and she said she can't help with the claim number she needs the broker's name or the ID number of the policyholder. She asked for the number (phone) of the policyholder and I provided her with the regular driver's cellphone number and then asked me to hold while she phone the lady. I told her that I can't hold because the airtime is not enough and will be finished by the time I get to claims department, she told me I'm giving her attitude and she's trying to help me. I told it's not attitude the airtime is not enough or she can call me back,i then asked what her name and surname are she said she's Tshidi, i asked her again what is her surname she said she's the only Tshidi and they know her and I decided to hang up as i didn' appreciate her tone. The lady was plain rude and offered a very poor service. I wonder what is the purpose of having claim number if you can't be assisted