1 reviews | Active since Mar 2011
POOR SERVICE FROM Martin la ****
I reported first claim on 26 July 2017 Ref 296831 that the my geyser is tripping when the water get hot ,Insurance sent both plumber and electrician to resolve this in less than a year same issue happened , I reported geyser claim 320653 on Mar 7, 2018 and PSG appointed plumber and plumber said it not a geyser issue and I raised this concern with Martin la **** and he was not helpful and unprofessional with deal with this issue.I then got electrician which replaced circuit breaker for geyser point because of geyser issue.today less 6 months I have similar issue and taken upon myself to get my own plumber(qualified) to come and inspection and his report was the issue is geyser because the Flanghe gasket to Geyser was not being replaced and this cause the geyser to damage the circuit breaker for geyser point.I tried to contact PSG this morning and I dealt with Wendy Pebe also not professional and I ask her to get someone senior to contact me and it was the same Martin la **** that didn't want to understand my concern. it now 12:08 and the appointed plumber hasn't contact me to make arrangement and we log a request 336480
Dear Mr Pheko
We are pleased to hear that the electrician and plumber are on site and are working to replace your geyser. This will be completed at no additional cost to you, and no excess will apply.
We hope that this resolves your issues and goes some way to make up for the frustration you’ve experienced. We apologise for this, and will be following up with our service providers. Your adviser remains on hand to support you in finalising this matter. Please do not hesitate to contact their offices if you need any further assistance.
Regards
PSG Insure
Dear Mr Pheko
We are pleased to hear that the electrician and plumber are on site and are working to replace your geyser. This will be completed at no additional cost to you, and no excess will apply.
We hope that this resolves your issues and goes some way to make up for the frustration you’ve experienced. We apologise for this, and will be following up with our service providers. Your adviser remains on hand to support you in finalising this matter. Please do not hesitate to contact their offices if you need any further assistance.
Regards
PSG Insure
Dear Mr Pheko
As discussed (and confirmed by our service providers), the problems you were experiencing related to both your geyser and an electrical fault. However, we apologise for this not being picked up sooner, and the inconvenience it caused you. We understand that our Regional Manager has been in contact with you to resolve your concerns. We have also addressed the matter with our service providers and your advisory office to improve the process going forward.
PSG
Insure
Dear Mr Pheko
As discussed (and confirmed by our service providers), the problems you were experiencing related to both your geyser and an electrical fault. However, we apologise for this not being picked up sooner, and the inconvenience it caused you. We understand that our Regional Manager has been in contact with you to resolve your concerns. We have also addressed the matter with our service providers and your advisory office to improve the process going forward.
PSG
Insure