Poor service
<p>I mailed ********** on 20 March to add my new Caravan to my existing policy. The mail was read but i had no response. 23 March i mailed them again and still no response. Should i get a claim in the meantime psg would see to it.</p>
Dear Mr Olivier
Thank you for bringing your concern to our attention.
We apologise for the frustration that this has caused.
We are busy investigating your complaint and will update you as soon as possible.
Regards
PSG Insure
Dear Mr Olivier
Thank you for bringing your concern to our attention.
We apologise for the frustration that this has caused.
We are busy investigating your complaint and will update you as soon as possible.
Regards
PSG Insure
Dear Mr Olivier
We received your request to add the item after business hours on Monday 20 March 2017.
The offices were closed during the public holiday on Tuesday 21 March and we resumed our duties on 22 March when our consultant attended to your request.
The amendment to your policy reflected on our system on Thursday 23 March. Due to system upgrade we unfortunately experienced a delay in sending the necessary documentation on Friday 24 March.
You were contacted by our consultant on 24 March to apologise for any inconvenience caused and the required documents were sent to you, and you confirmed receipt of the amended policy schedule.
Many thanks for informing us of the delay that you experienced when adding an item to your policy. We always strive to improve our customer services and have addressed the matter to ensure a prompt response to you.
If you have any further queries, please feel free to contact us.
Kind Regards
Judy Van Blerk
Manager: Underwriting Client Care Centre
Dear Mr Olivier
We received your request to add the item after business hours on Monday 20 March 2017.
The offices were closed during the public holiday on Tuesday 21 March and we resumed our duties on 22 March when our consultant attended to your request.
The amendment to your policy reflected on our system on Thursday 23 March. Due to system upgrade we unfortunately experienced a delay in sending the necessary documentation on Friday 24 March.
You were contacted by our consultant on 24 March to apologise for any inconvenience caused and the required documents were sent to you, and you confirmed receipt of the amended policy schedule.
Many thanks for informing us of the delay that you experienced when adding an item to your policy. We always strive to improve our customer services and have addressed the matter to ensure a prompt response to you.
If you have any further queries, please feel free to contact us.
Kind Regards
Judy Van Blerk
Manager: Underwriting Client Care Centre