Poor and Pathetic PSG

Been a client of PSG for many years with no claims, received water damage in my baby's bedroom while on holiday. All my babies clothes, blankets, nappies, towels etc. had mold cm long. Even after washing is was stained with black dots. Logged a claim and followed up as they NEVER call back. No Joy, cant get hold of case handler ever, i refused to call back and insisted on someone to help. This rude lady helped with nothing, but told me to wait and have no reason to be upset and they will call back before lunch. (From handler and assessor) That was a week ago. Zero feedback, poor and rude service. My baby has now got sick because of the mold around as they said I should keep it around the house. Ridiculous and pathetic!!