MS
Matthew S
1 reviews | Active since May 2017
22 Jan 2020, 11:04
PLEASE FINALIZE MY CLAIM!
PSG's client reversed into my vehicle 27-11-2019. i have since submitted a Third Party claim to their offices and received a claim number: 354031. PSG then referred my claim to Premier Claims Services who i must say service is non-existent!! i have sent all required documents, photos, quotes etc to them and still no concrete feedback! i have logged a complaint against them and still not feedback. PSG your client reversed into my vehicle - please resolve my claim! Kindly note i will be posting a complaint everyday until this is finalised.
Helpful (0)
Replies (3)0
Replies (3)
PSG Insure's replyOfficial
22 Jan 2020, 12:04Good afternoon Matthew.
We apologise for the poor experience. Your complaint has been raised internally to assist with resolving your claim as quickly as possible.
A consultant will be in touch in this regard.
Regards,
PSG Insure
We apologise for the poor experience. Your complaint has been raised internally to assist with resolving your claim as quickly as possible.
A consultant will be in touch in this regard.
Regards,
PSG Insure
PSG Insure's reply22 Jan 2020, 12:04
Official
Good afternoon Matthew.
We apologise for the poor experience. Your complaint has been raised internally to assist with resolving your claim as quickly as possible.
A consultant will be in touch in this regard.
Regards,
PSG Insure
We apologise for the poor experience. Your complaint has been raised internally to assist with resolving your claim as quickly as possible.
A consultant will be in touch in this regard.
Regards,
PSG Insure
PSG Insure's replyOfficial
23 Jan 2020, 09:58 Dear Mr Smith We apologise for the inconvenience you have experienced. Unfortunately, the claim was delayed due to an excess payment that had to be settled by our client before your claim could be attended to. However, we can confirm this has now been done, and we expect to be able to resolve your claim shortly. Kind regards PSG Insure
PSG Insure's reply23 Jan 2020, 09:58
Official
Dear Mr Smith We apologise for the inconvenience you have experienced. Unfortunately, the claim was delayed due to an excess payment that had to be settled by our client before your claim could be attended to. However, we can confirm this has now been done, and we expect to be able to resolve your claim shortly. Kind regards PSG Insure
PSG Insure's replyOfficial
23 Jan 2020, 14:38Good afternoon Matthew.
Your next step will be to contact Jaco de Ru at Premier Claims Services ***) for your next steps as they have received the proof of payment for the excess that our client was liable for.
Regards,
PSG Insure
Your next step will be to contact Jaco de Ru at Premier Claims Services ***) for your next steps as they have received the proof of payment for the excess that our client was liable for.
Regards,
PSG Insure
PSG Insure's reply23 Jan 2020, 14:38
Official
Good afternoon Matthew.
Your next step will be to contact Jaco de Ru at Premier Claims Services ***) for your next steps as they have received the proof of payment for the excess that our client was liable for.
Regards,
PSG Insure
Your next step will be to contact Jaco de Ru at Premier Claims Services ***) for your next steps as they have received the proof of payment for the excess that our client was liable for.
Regards,
PSG Insure