Please

*Review:* To whom may concern My name is Ogopoleng Motse i have the car Insurance with Absa insurance company Limited and the broker is PSG the policy number is PSGPLUS***8 I have the very bad situation whereby the was an internal mistake occur in the bank were the mistakenly the bank debit in wrong date and made a shortage on my car Insurance premium that was double payment on that date. I dd reported to the broker immediately and the bank as well . The broker told me that they are waiting for response because the was a pending claim so they have to refer it. After more than 5 working days i received a mail from them the broker informing that the claim has been rejected due to whn the incident happens the car was not covered due to non payment fair enough . Than they send me the reinstating form to complete so that the policy can active again. To my surprise the reinstatement is reject due to non payment of insurance. And i did ask the broker banking details so that i can make a payment they refused. I am the 1 being penalised for the mistake that i did not do. My problem is i am punished for the internal matter occur in the bank that i bank with and the Insurance that is Absa why can the matter not be solve internal, i was the 1 running over and over to be updated. Please can someone help me with this matter . I will be glad if my complain can be take it in consideration and good outcome can be reached. My contact number is *** Yours OG Motse

*Rating:* 1 / 5

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