Pathetic service from the claims department

I wanted to register a vehicle claim and spent most of yesterday morning to get thru to someone. I was transferred from one person to another and had to leave a voice message eventually. I was never called back. When I phoned back yesterday afternoon, I spoke to a gentleman who took down my number and promised that someone will call me back. It is nou 24 hours later and no one called me back to register the claim. In the meantime i need to sit and wait for someone to call. Not happy about this service, seeing that i am not even responsible for the damaged to my vehicle