Pathetic Service from PSG

We have submitted a claim to PSG for a claim on our fridge/freezer insured by Sanlam on 30 Novemeber 2021. Appliance Centre, PSG service provider, was contracted to inspect and repair the damages to the fridge. They did do a assessment and the go ahead was given to Appliance centre on 13 December 2021. The service provider have been a no show since their initial assessment. Since then I have sent numerous emails to PSG to follow up. The fridge is still not repaired and we're ignored by PSG service provider. Ina weeks time we celebrate Christmas ans cannot go without a fridge. We think we're entitled to have this matter resolved as soon as possible and before Christmas. We also believe that the co-payment from our side should be waived due to pathetic service. This co-payment can be deducted from PSG's service provider. The only way service providers will learn to provide a proper service is to feel it this way.