1 reviews | Active since Nov 2011
Pathetic service from PSG
I had claim for my car with Santam and building with Outsurance. I submitted my claim for car via PSG 3 weeks ago. I have no contact details for the person working with my claim. the only reason i ended up making progresss with my claim at all in the 1st place is because someone acted over and above her duty to log my claim and get me to be contacted. So far no mail no word acknowledging my claim. I logged my building claim with Outsurance at 16:45 on Wednesday 8/8 and by 9:30am on 9/8 - a public holiday the claims department called me and mins later i was sent his contact details and my claim number. By 10/8 at 10am the assessor, by 12pm the payment was approved for payment today. In contrast I dont have a claim number or person to contact in PSG.
Dear Gadija,
We acknowledge to have received your complaint, your complaint is forwarded to the investigation team to try to resolve the matter and we will provide you with feedback.
Regards,
PSG Insure
Dear Gadija,
We acknowledge to have received your complaint, your complaint is forwarded to the investigation team to try to resolve the matter and we will provide you with feedback.
Regards,
PSG Insure
Dear Gadija S
Please accept our sincere apologies for the delay in your claim. Our investigations show that your claim was received, registered and an assessor appointed on 31 July. The vehicle was assessed on 6 August and the assessor’s report received on 8 August. Unfortunately, there was a subsequent delay in authorising the panel beater and confirming this with you.
We sincerely apologise for this oversight and the frustration you’ve experienced. Please be assured that this is not standard procedure. The parties involved have also been addressed to prevent similar occurrences in future.
Regards,
PSG Insure
Dear Gadija S
Please accept our sincere apologies for the delay in your claim. Our investigations show that your claim was received, registered and an assessor appointed on 31 July. The vehicle was assessed on 6 August and the assessor’s report received on 8 August. Unfortunately, there was a subsequent delay in authorising the panel beater and confirming this with you.
We sincerely apologise for this oversight and the frustration you’ve experienced. Please be assured that this is not standard procedure. The parties involved have also been addressed to prevent similar occurrences in future.
Regards,
PSG Insure