Pathetic service by PSG insure

I cant explain how angry I am with this insurance company. I have been a client of PSG insure for a few years with insurance broker Evan Louwrens. My phone broke and the broker asks me to get a damage report and quotation for the phone. I take the phone to the manufacturer (Samsung) and pay R450 for the quote. I send all the necessary documentation to Evan and then a claims consultant (Maryke Jacobs) says no that they use there own repair company to assess the damage. I was upset but said okay to go ahead with the repair at Paragon Technology Service and Solutions (who I have never heard about). They say that the phone is fixed and deliver to me. I receive the phone and still does not switch on. They collect the phone again and then they say the phone is working but takes a few minutes to power up. I have never had a phone power up for a few minutes before it switches on. After back and forth emailing with the claims consultant, I ask my broker (Evan Louwrens) to please call me to clear this up but he sends me an email saying that the phone is fixed and they will send it to me. I'm sorry, but how unprofessional is that! I will be shopping around for a new insurance company and will definitely never recommend PSG insure to anyone. I will also write a letter to the Financial Sector Conduct Authority to complain about the unprofessionalism as well. Pathetic!