Pathetic client service from call centre at PSG Insure!!

Phoned the client service call centre on Monday 25 March ‘19 at 16:24 with the usual ‘wait for the next available consultant’ I held the line for 9 minutes. Then got told by the switchboard lady (Lizanne?) at 4:33 that everybody has now left (they close at 4:30 aparently). She ensured me someone will phone the next day (yesterday). By 15:45 nobody has phoned, so I called again. Spoke to Bafana who told me all the consultants are busy. Told him about the empty promise from the previous day. He promised that someone will call back before close of business yesterday. Another empty promise!! It is now 10:42 on Wednesday 27th. PSG, if you interested to keep my business, kindly ask a senior manager to call me before the close of business today!!! ( ********** 268)