Pathetic and *********** Customer Service

I cannot get a hold of anyone any PSG Insure that can help, I have been trying to contact the customer services since BMW Insurance moved to PSG and they still have not responded. I managed to get in telephonic contact with them today, spoke to some very rude people and would challenge PSG Insure to play the recorded calls to see how their staff treat customers. I cannot cancel my policy with them and although an email confirmation of the cancellation has been promised, they have not shared this. I have had to put a stop on my debit orders so that they do not try to rob me of the premium for cover that they will surely not provide if I need insurance cover God forbid! I do not want to list the people that were tardy in their responses and unhelpful when they did respond, except for one particular lady who was exceptionally rude and ***********: Shamane in the customer services department. (apologies for the spelling, she did not give me a chance to get her details due to her abrasive attitude and brash personality!