JP
Johanna P

1 reviews | Active since Jun 2016

03 Jun 2016, 06:33

Non payment of Cash back Bonus

<p>I qualified for a cash back bonus from PSG at the end of March 2016. </p> <p>But, they don't pay it out on that date. You have to wait for 2 months for payment (in case you claim).</p> <p>In my view, if you claim after that date, it is a new financial year.</p> <p>After numerous enquiries, the pay out of my bonus would be end of May 2016.</p> <p>On 31 May, after an enquiry once again, a lady called Yolandi, called me back. She was really very "snotty" telling me that they said my money will be paid at the end of May and that it is only the 31st of May. She promised that the money would be paid out either that night or on the first. Nothing. Another consultant, Derick, Called me on 2 May telling me that he have good news for me. My money will be paid out before the end of this week. Today is the end of the week, and yet no payment done.</p> <p>I want to stress that I think it is unacceptable to wait 2 months for a payment.</p> <p>It is unacceptable to have to enquire every day, and getting different answers.</p> <p>In 2015, this bonus paid out at the end of April. Also after numerous quiries and fights.</p> <p>I would like to know when my money will be paid into my account?</p>

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Replies (2)
PSG Insure
PSG Insure's reply03 Jun 2016, 06:54
Official

Good day,

We hereby acknowledge receipt of your posting above.

We are extremely sorry to hear about this and the bad experience and inconvenience this has caused you.

Please allow us the opportunity to investigate this matter and we will revert back soonest.

Thank you and kind regards
PSG Insure

PSG Insure
PSG Insure's reply10 Jun 2016, 10:50
Official

Dear Mrs Du Preez,

We thank you for your email and for the opportunity to address your complaint.

It was confirmed that one of our consultants contacted you and informed you that the Cash Back was paid into your account.

We do apologize for your unpleasant experience in this regard.

We hereby confirm that the matter is now finalised.

Kind Regards

PSG Insure