Non existing feedback from PSG

We have submitted a claim to PSG under policy number PSGTP025242, for a claim on our fridge/freezer on 30 November 2021. Appliance Centre, a PSG service provider, were contracted to inspect and repair the damages to the fridge. They did do an assessment and the go ahead was given to Appliance centre on 13 December 2021. We were told by Appliance Centre that the problem was the sensors in the fridge. The service provider had been a no show for quite a while and eventually arrived on the 23rd December and replaced the element of the fridge, and not the sensors. This was not the part that was initially inspected. We believe that Appliance centre replaced something to get us quiet over the Christmas season. We bought a lot of food (fruits and veggies) to stock the fridge for the festive season. We had the throw away all the fresh produce because the fridge froze everything. In the end the original problem was not fixed. Appliance Centre came out on Monday 3rd January to assess the fridge again. We were told that the sensors were the problem and that the part was supposed to be ordered with the element. We were promised that Mark, from Appliance Centre, will give us a call to provide feedback. It is a week later and we had NO response from appliance Centre or PSG. We’re going into our 6th week without a fridge. This service is unacceptable. We have been paying for insurance and piece of mind, but all we got was the run around and pathetic service.