DL
Danie L
1 reviews | Active since Apr 2020
26 Mar 2024, 09:33
No service or feedback
I was in an accident on the 16th of February 2024. All paperwork required was sent to PSG on the 20th of February. Claim number PSGPREM***2 / 2. It is now 5 weeks since the claim was registered and I am still not getting any feedback from PSG. I have called and sent numerous emails, and I am not getting any concrete feedback on when this process will complete. This complete lack of service is not acceptable.
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Replies (2)
PSG Insure's replyOfficial
26 Mar 2024, 11:10Good day Danie. We are sorry to hear about this. Please expect a call from our Claims team who are working hard to resolve this matter for you. Regards, PSG Insure
PSG Insure's reply26 Mar 2024, 11:10
Official
Good day Danie. We are sorry to hear about this. Please expect a call from our Claims team who are working hard to resolve this matter for you. Regards, PSG Insure
DL
Danie L's updateReviewer Update
26 Mar 2024, 14:01The email response by Tryphina is totally unacceptable as yet again there is no date as to when this claim will be finalised. The report from XTND was due yesterday based on an email I had received on the 11th of March. Now the dates move again and there is no consequence. You have lost me as a client
DL
Danie L's update26 Mar 2024, 14:01
Reviewer Update
The email response by Tryphina is totally unacceptable as yet again there is no date as to when this claim will be finalised. The report from XTND was due yesterday based on an email I had received on the 11th of March. Now the dates move again and there is no consequence. You have lost me as a client