No response on new claim after more than a week!

On 22 February 2016 I submitted a new claim via email to [Email Removed] Evert Grobbelaar referred the claim via email to other departments at PSG the same day. When I hadn't had any response on the 25th I rep**** to all the recipients requesting feedback and only got an automated response. A week after the first email I requested feedback again and again only got an automated response. <br> This is very poor service and very disappointing. If it can't be resolved immediately I will find another broker.