No ownership taken of claim - terrible experience

<p>Historically, I've received very good service from PSG, with exception of one or two issues.</p> <p> </p> <p>After flash floods ruined my gearbox electronics, my vehicle was taken to VW for assessment. They plugged in their diagnostics machine and ran their tests - result is that the gearbox needs replacing. This is on a VW Golf 6 GTi DSG. VW advised that they do NOT open the DSG gearboxes.</p> <p>Assessors were assigned to the claim and they advised that we will "have to" get a second opinion from a company that will open the gearbox. I expressed my concern of an oil leak after splitting the gearbox, but was forced to accept the terms of the assessors. I was told the quote from the gearbox place would take "a couple of days". Needless to say, 7 weeks later, I received my car back:</p> <p>- filthy overall condition of the vehicle</p> <p>- engine bay dirty and oil all over the gearbox</p> <p>- gearbox no longer goes into the "S" gear</p> <p>- gearbox leaking oil, and some other problems.</p> <p>The gearbox place does not take responsibility for the issues.</p> <p>I referred the matter back to PSG, but they also don't seem to care for my issues or experience that I have gone through.</p>