No outcome on claim after 10 months!

Item: PSG Insure
Rating: 1
Author: Reginald L

I cant even put in words the terrible sense of excellent customer service PSG has. We have been struggling to get a claim outcome on an accident that happened in February and its year-end and the matter is still ongoing. Twice we sent all required documents and in September she confirmed claim was submitted but we are yet to hear from her. Not even once has she picked up a phone to tell us what is happening. She ignores all our mails and always tells us that someone will call us when we decide to call her.

We are just treated like nobody's which we probably are to PSG Insure.

Helpful (0)

Replies (3)

PSG Insure's replyOfficial

28 Nov 2019, 17:14

Good afternoon Reginald,

We apologise for the poor experience that you have had and have raised your query internally. We will respond to you in the next 24 hours with more information.

Regards,
PSG Insure

PSG Insure's reply28 Nov 2019, 17:14

Official

PSG Insure's replyOfficial

29 Nov 2019, 07:12

Good morning Reginald.

Thank you for explaining your situation in the phone call yesterday. Please will you resend your claims documentation to *** so that we can further assist with your claim.

Regards,
PSG Insure

PSG Insure's reply29 Nov 2019, 07:12

Official

PSG Insure's replyOfficial

13 Dec 2019, 10:13

Good morning Reginald.

Please note that we cannot assist you further without further information as requested on the 29th.

Regards,
PSG Insure

PSG Insure's reply13 Dec 2019, 10:13

Official

Good morning Reginald.

Please note that we cannot assist you further without further information as requested on the 29th.

Regards,
PSG Insure