No idea how to deal with clients

Had a car accident on 06 March 2015 and could not find details to contact insurance so proceeded with the towing of the vehicle. On Monday and six calls later No one could tell me the process to get the claim processed and gave differing versions for answers. I managed to get the claim form and submitted only to find \The claim will not be looked at without quotes"that I need to provide It is now a week later and I still have no idea where I stand. Furthermore I have accumulated almost R10000 in charges for the towing and holding and no one can even confirm whether the towing company is covered or not.<br> Maybe there is someone in that entire company that actually know the process and can contact me and provide some answers<br> After more than eight years of claim less paying every month I expected much more <br> """