No communication Insurance

I logged a claim on 30 August 2022 with PSG Insurer, with claim number CL833733. I have been calling the company since then and I spoke with Kitso Seitshiro, he then referred me to Lizelle Wilson, then to Zukiswa Tyolo. I called Zukiswa Tyolo numerous times even sent emails from October until now I haven't spoken to Zukiswa even once. The only thing I get promised is that they will send her an email to get back to me even though I explain my situation. I am stuck with a damaged vehicle and an insurance which is taking me from pillar to post for the whole 4 months. I am really fed up with this whole situation really.