Negligent Services

I give Melanie Grobler (Insurer Advisor) 0 out of 5. I gave your mother the information to follow up herself. I will not assist any further. Her response to my daughter regarding a geyser burst claim. The insurance that assigned Franke (plumbers) to replaced our geyser in 2020 which they installed wrongly. This resulted in a burst geyser about two months ago. We had to pay R1500 do get the Insurance, PSG to install a new geyser as it was under warranty but due to the geyser being installed wrongly in the first place this caused the problem.

Now PSG Insure, Melanie (Principal & Partner | Insure Adviser: Commercial) instructed me to go get or find the money from a services provider that they used. Services and appeasing ones clients who pays your salaries is non existent in South Africa. Sad to see that the don't care behavior comes from the Principal & Partner | Insure Adviser: Commercial