Hellopeter
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JR
Johan R

1 reviews | Active since Mar 2021

24 Mar 2021, 15:26

Lousy service since absa insurance migrated to PSG.

I had been in an accident n 25 February 2021. I approached my broker at PSG Port Elizabeth branch for assistance with the insurance claim. On the 5th of March she informed me the vehicle is a write off. It is now exactly a month later and despite daily inquiries she is unable to confirm the settlement amount nor finalizing the claim.

0
Replies (5)
PSG Insure
PSG Insure's reply25 Mar 2021, 09:33
Official
 
Good morning Johan, 
 
We apologise for the poor experience thus far. Your complaint has been raised internally and we have escalated it for a consultant to get in contact with you. 
 
Regards, 
PSG Insure 
PSG Insure
PSG Insure's reply25 Mar 2021, 13:04
Official
Hi Jonah

We have been informed that our internal team has contacted you regarding your policy/claim number. This will assist us in investigating your matter.

Regards,
PSG Insure
JR
Johan R's update25 Mar 2021, 13:35
Reviewer Update
They only mailed me for the information this morning which I have supp****. No feedback yet.
PSG Insure
PSG Insure's reply30 Mar 2021, 09:46
Official
Good morning Johan

We have been advised that this not a Platform policy , it is with MUA. 
 
Unfortunately the delays were with MUA once it was deemed a write off.

Regards,
PSG Insure
JR
Johan R's update30 Mar 2021, 14:56
Reviewer Update
Thank you hello peter for assistance.