***** ***** ***** and unprofessional service

I was involved in a collision on 23/02/18 with a gentleman called Jacques Booysens at the FNB Contact Centre in Randburg. The gentleman requested that I do quotations and forward everything to him so he can claim from his insurance. He did forward everything through to them but a few weeks later, seeing that there was no feedback or even an assessor sent to check the car I contacted his insurance and spoke to Willie Kemp ( the contact person for the claim) and he requested that I send through some documents to further my claim, I did exactly that and the response I received from him was “Good morning Bellina, Thank you for the e-mail and attachments. Your claim will be referred to Hollard Legal, once our insured pays his premium for Feb 2018.03.28 I will keep you posted.” but I still have not heard anything until today. I sent him an email yesterday asking if they will pay or should I take up the matter directly with their insured but Willie did not respond. It’s been a month and two weeks since the incident occurred and nothing has happened, no assessor has come to assess the car and I’m incurring addition cost because when it rains, water comes through the door and the seats get wet. I need the superiors to attend to this ASAP or I’m going to take the matter even more further.