Insurance Broker not assiting properly.

Still an ongoing incident, I was involved in an accident 24/10/2020, currently, 28/10/2020 I am still trying to get the first piece of paperwork to try and resolve something here. Ontop of that, something is wrong with their Lines and nobody can hear anything that is going on. Additionally, when I do manage to get a hold of an operator, they cannot find me on the system.