*********** staff

On 02/02/16 I was involved in an accident. My car was hit from behind by a PSG Insure client. I started dealing with PSG on 05/02/16 requesting to claim as a 3rd party. I was advised of the required documents which I provided on 17/02/16. On 22/02/16 I was cc'd on an email from Martie which was written in Afrikaans,I found this unprofessional and offensive as the email was written in a language that I neither speak nor understand. I pointed this out and in the apology I was addressed as SIR.<br> Dennis Masenya who is handling my claim, does not respond to emails and does not return my calls. I had to send a threatening email to get a response out of him. Your client paid the excess that was required in order for my claim to be processed, I completed all the necessary documents to receive a payout which apparently will happen in 21 working days. Today I phoned to confirm that I would indeed have the money after 21 working days but as per the notes on system Dennis is still finalising the claim. Dealing with your highly *********** staff has been an absolute nightmare. I will never even consider being a client of PSG. Please pay me so I can fix my car that is only 5 months old.