Ina Botha at PSG Insure takes 10 weeks and counting despite 13 emails

My car is insured through ABSA idirect through Ina Botha at PSG insure and I badly damaged my bumper10 weeks ago. I have submitted everything asked of me, and after every time I am met with silence for a week or 2 until I contact Margaret (apparent case owner at Ina Botha), and then I am told I need to supply something new.

The first request was for me to fill out a form with a bunch of details of my vehicle which they clearly have and is also quite clearly a form that they should be filling out because it ends with a requirement for their signature and not mine.

Thereafter there was a request to send photos on a web app after I got an sms from ABSA that led to the website, and i dutifully comp****.

Of course I needed to follow up after not receiving any response after weeks - I am then told the photos did not go through, to do it again. I then email the photos to Margaret. After no response again I contact Margaret and ask to escalate my case to management. Margaret says she has escalated and I need to submit more information, promising I will get a go ahead within 5 days. I supply all info and more the next day. I hear nothing for 2 weeks. I email again. Nothing.

I email again asking that Ina phone me.

Ina cannot phone me because she is in meetings. Ina is Margaret's manager who Margaret said she had escalated to management 2 weeks earlier.