1 reviews | Active since Jan 2013
Ignore my complaint!!
I have an assist policy with PSG, and paid for a call-out fee to attend to my electrical problem at my home. CTPS Electrical in PTA was send to my property to fix the problem, but only days later the same problem occurred, after only a globe was changed in my house. When I phoned to complain, CTPS electrical came out again, only to find the problem in a different area. I had 2 pay excess twice. Why? The first excess covert the job which was done correctly the first time. I complained to PSG assist which is taking my premium every month, but I'm being ignored. My emails are being read. Strange hey!
Great service from such a corporate company
Hi Deon,
We apologise for the frustration you are experiencing. We have forwarded your complaint to the team and they are investigating. We will be in touch with you shortly.
Hi Deon,
We apologise for the frustration you are experiencing. We have forwarded your complaint to the team and they are investigating. We will be in touch with you shortly.
Dear Deon,
As discussed telephonically, we are happy to confirm that we will reimburse you for the excess charged on your second call-out. We apologise for the inconvenience caused.
Regards
Dear Deon,
As discussed telephonically, we are happy to confirm that we will reimburse you for the excess charged on your second call-out. We apologise for the inconvenience caused.
Regards