Horrible client service

I'm really disappointed on how my claim was handled by the ladies at PSG, in fact I'm very angry. I mean my car got damaged on the 29th October 2021, it is only today that it went for repairs and now I am carless. Because I took the courtesy car in November meanwhile thinking my claim was going to be swiftly handled and car repaired within 30 days. Guess what that did not happen, I found myself running after the brokers at PSG asking them when is my car going to be fixed. As a client what the hell am I paying insurance for. No peace of mind nothing here - I send emails I don't get responses. Is it because I'm a black client that I don't get prioritized?

Now I'm being subjected to public transport and get the risk of being ****** because I carry a company laptop worth over 20k. This is absolute nonsense and PSG must know the bull**** they have put me through.

Policy number: ***1*002